This FAQ covers the questions that most often affect a Kavoretti order, from finding the right occasion piece to checking delivery timing and asking for help with an existing order. For anything that depends on your specific order, use the support contact at the end of this page.
Choosing Your Outfit
Where should I start if I'm shopping for a particular event?
Begin with the collection that best matches the occasion: Evening Gowns for formal events, Cocktail Dresses for shorter dressy looks, Maxi Dresses for floor-length styles, and Matching Sets for coordinated outfits. New Arrivals and Best Sellers are useful if you want to see the latest additions or popular styles first. Within Evening Gowns, you can browse Sequin Gowns, Beaded Gowns, Corset Gowns, Mermaid Gowns, and Cape Sleeve Gowns; within Maxi Dresses, look for Lace Dresses, Satin Dresses, and Kaftan Dresses.
How do I check the colors and sizes available for a style?
Open the individual product page. The Color and Size options shown there apply to that specific style, and the available choices can vary from one product to another. Use the product page rather than assuming a shade or size range carries across the full collection.
Can I get help choosing a size?
Size information and fit notes are item-specific, so check the product page for the style you are considering. If the page does not give you enough detail, contact support with the product name, the size you normally wear, and the measurements you want to compare. This FAQ does not provide a universal conversion table.
Where can I confirm fabric, lining, fit, or care details?
Review the Design Details and Fabric & Fit information on the product page, where available, because these details differ by garment. If care instructions are not shown for a specific item, contact support before cleaning, steaming, or altering it.
Orders and Delivery
How long will my order take?
Kavoretti processes orders in 1–3 business days. After processing, shipping is estimated at 7–12 business days. These are separate stages, and the shipping window is an estimate rather than a guaranteed delivery date.
Do you ship to my country?
Kavoretti serves customers in North America, Europe, and Australia. This FAQ does not list every destination restriction or shipping rate, so if you are unsure whether your address can be served, contact support before placing the order.
Can I change or cancel an order after placing it?
Contact support as soon as possible with your order number and the email address used at checkout. The team will review the request and confirm whether any change is possible. Sending a request does not guarantee that an order can be changed or cancelled.
What should I do if my order arrives damaged or incorrect?
Email support with your order number, a description of the problem, and clear photos of the item and packaging if possible. Keep the item and packaging while the team reviews the issue. This FAQ does not promise a refund, replacement, or return before that review.
Can I return or exchange an item?
Return and exchange eligibility is not set out in this FAQ. Contact support with your order number and the reason for the request before sending anything back, so the team can give you the correct next step. Please do not return an item without first receiving instructions.
Availability and Options
How do I know if a size or color is in stock?
Availability is shown on the individual product page. If an option is not available for a style, it will not appear in that product's option list. This page does not list live stock counts, restock dates, or inventory holds.
Do you offer pre-orders, restock alerts, or reservations?
Pre-order, restock-notification, and reservation services are not confirmed in this FAQ. If you need to check a specific style before ordering, contact support with the product name and the color or size you want.
Payment and Checkout
Which payment methods do you accept?
Accepted payment methods are not listed in this FAQ. The options available for your order are shown at checkout before you complete payment. If you need to confirm a method in advance, contact support.
Need More Help
How do I contact Kavoretti?
Email Kavoretti support at merseyside@kavoretti.shop. Include your order number and the email address used at checkout for order questions; for product questions, include the product name and the color or size you are considering. Please do not send full payment-card numbers, passwords, or other unnecessary sensitive information.