Returns & Refunds

This page explains how to contact Kavoretti about a return, refund, or exchange, and how to report a wrong item, a parcel that appears lost, or an item that arrived damaged. It applies to orders for delivery in North America, Europe, and Australia. Orders are processed in 1–3 business days, and shipping is estimated at 7–12 business days. Those times do not by themselves confirm that a parcel is lost or that a return, refund, or exchange will be approved.

Different issues follow different review steps. Do not use the change-of-mind process for a wrong, lost, or damaged item. Return authorization requirements and the return address have not been confirmed on this page. Please contact us before sending anything back so we can tell you whether a return is available and what to do. The company address in the Contact Us section is not a returns address unless we expressly tell you to use it.

Return eligibility and item condition

This page does not confirm a general return window, its start date, or the condition an item must be in. It also does not confirm whether items must be unused, unworn, unwashed, unmodified, or returned with tags, hygiene seals, accessories, original packaging, free gifts, or proof of purchase. Try-on allowances and any item-specific restrictions are not stated here. Contact us with your order number before sending anything back, and we will confirm the rules that apply to your item and order.

Keep the item, packaging, tags, accessories, free gifts, and order confirmation until we confirm what is required. For wrong, damaged, or missing-item reports, keep the shipping box and label as well.

Wrong item received

If the item does not match your order, email us with the subject Wrong item. Include your order number, the email address used for the order, the item name, a clear photo of the item received, and a photo of the shipping label or packing slip. We will confirm the reporting deadline, whether the item should be returned, who is responsible for return shipping, and which resolution is available after review. Do not send the item back before we provide instructions. A replacement or refund is not confirmed until the request has been reviewed.

Changed your mind

If you want to return an item because you changed your mind, email us with your order number, the item name, and the reason. We will confirm whether a change-of-mind return is available, the deadline and start date, the condition the item must be in, what must be included, who pays return shipping, whether any deduction applies, and what resolution is available. Do not send the item back until you receive instructions. A return or refund is not confirmed when you first contact us.

Parcel lost in transit

If tracking has not updated, shows a delay, or shows delivery but the parcel was not received, email us with the subject Lost parcel. Include your order number, tracking number, delivery address, and a description of what the tracking shows. We will check the processing and shipping estimates and the carrier information, then confirm the reporting deadline and next steps. A parcel is not necessarily lost while it is still within the stated processing and shipping estimates. We cannot confirm a refund or replacement when the issue is first reported. If a replacement is approved, we will confirm who covers replacement shipping. Do not send a separate return for a parcel you have not received unless we ask you to.

Item damaged on arrival

If an item arrives damaged, email us promptly with the subject Damaged item. Include your order number, clear photos of the item, the packaging, and the shipping label, and describe the damage. Keep the item and all packaging until we confirm the next step. We will confirm the reporting deadline, what evidence is required, whether the item should be returned, who is responsible for return shipping, and which resolution is available after review. A refund or replacement is not confirmed before that review.

Non-returnable or restricted items

No list of non-returnable or restricted items has been confirmed on this page. If an item is subject to a restriction, we will tell you before you send it back. Do not assume that an item is returnable or non-returnable until support confirms the rule for your order. For a wrong or damaged item, use the relevant section above rather than the change-of-mind process.

Exchanges

A direct exchange program has not been confirmed on this page. If you want a different size, color, style, or other option, email us with the subject Exchange. Include your order number, the item purchased, and the option you want. We will confirm whether a direct exchange is available, whether the requested option is in stock, any price difference, who is responsible for shipping, any deadline, and whether the original item must be received or approved first. We cannot reserve replacement stock or confirm an exchange until we have reviewed your request.

How to start a request

Email merseyside@kavoretti.shop from the address used for the order, or include that address in your message.
Use a subject line that matches the issue: Wrong item, Changed mind, Lost parcel, Damaged item, or Exchange.
Include your order number, item name, and a short description. Attach photos or tracking details where relevant.
Wait for our instructions before returning anything. We will confirm the applicable deadline, return address or other instructions, shipping responsibility, and review process.

What happens after we review your request

We will review the information you provide and tell you whether the request is approved, what additional evidence or return steps are required, who is responsible for shipping, and what resolution is available. Approval is not automatic. Any refund is subject to review and confirmation; the refund destination, original shipping treatment, deductions or fees, processing time, and any additional posting time required by your bank or payment provider will be confirmed with you as part of that review. Any exchange depends on the review outcome and the availability of the requested option.